Skip to main content
When a contact in a campaign replies, Kerux reads the reply and gives it a type. The type shows as a chip in the inbox, and you choose what happens for each type, per campaign.

​
Types

Positive · Wants a meeting · Question · Not now · Referral · Not interested · Stop writing · Out of office · Other

​
Choose what happens

1

Open the campaign's settings

In the campaign, click the Settings tab and find What to do with each reply: one colored chip per type, with what Kerux does next to it. Click a chip to open its side panel.
2

Pick a mode per type

  • Off: shows the type only.
  • Suggest (default): leaves an answer in the inbox, ready for Send it, Edit first or Dismiss. It uses your approved answer if you wrote one, or an AI draft written in the language of the conversation.
  • Automatic: sends your approved answer by itself. Only for some types, only when the AI is very sure and every variable has a value; otherwise it becomes a suggestion. It answers by itself at most once a day in the same conversation, and never twice in a row: the next reply becomes a suggestion for you. It never answers at once: it waits a random 3 to 5 minutes, inside the campaign’s sending hours, and checks again right before sending (if the contact wrote again or someone already answered, it isn’t sent). These answers always wait 3 to 5 minutes; the wait you can change (Wait before replying) is only for answers from Reply with AI (see Meetings booked by contacts).
3

Save

Click Save reply settings in the side panel. The next reply uses it. If you close the panel first, the list says Unsaved changes with the same button.
“Stop writing” (they ask you to stop writing to them) always stops every campaign for that person, adds them to the blocklist and puts them on the do-not-contact list for every channel (see Sending rules and consent). It’s never answered, whatever the setting. “Not interested” stops that campaign.

​
Answer with AI from the campaign

A campaign’s When the contact replies box can also hold Reply with AI: drafts by default, sent by itself only inside strict limits, never for “not interested” or “stop writing to me”. For the types it answers, the box decides instead of the settings above. See Reply with AI.

​
Fix a wrong type

In the inbox, change the type with the selector next to the reply. Nothing is sent again.

​
Common problems

The AI is off for now in your workspace or this month’s AI credits are used up. Kerux then recognizes only out-of-office answers and “stop writing to me”; the rest waits for you as usual.
The AI wasn’t sure enough, a variable in your answer was empty, or Kerux already answered this conversation by itself in the last day (or its last message there was an automatic answer). The answer waits in the inbox as a suggestion.If the inbox shows Sends automatically at a time, it’s waiting its few minutes (or the campaign’s sending hours) and goes out by itself, unless you click Send now, Edit or Cancel under it (see Use the inbox). If it shows Not sent with a reason (the contact wrote again, someone already answered…), Kerux checked again right before sending and stopped it; in most cases the text stays as a suggestion (not when someone already answered or the contact is on the blocklist).