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Sometimes LinkedIn logs an account out. (When LinkedIn only asks you to confirm it’s you, see LinkedIn asked to verify your account: you confirm on LinkedIn and Kerux continues by itself.) Kerux notices, stops sending from that account, and shows a red bar at the top of the app and on the affected campaigns: LinkedIn account … is disconnected. Nothing is lost. Contacts wait where they are, with the reason “Paused: the LinkedIn account needs to reconnect”, and continue when the account is back.

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Reconnect a disconnected account

1

Click Reconnect now

In the red bar, or under Connect accounts: click Fix on the account’s row, then Reconnect in its panel.
2

Sign in again

Use the same way you connected it. If LinkedIn asks for a code, type it.
Accounts connected with Email, password and 2FA key reconnect by themselves when LinkedIn logs them out (Kerux tries every 30 minutes, up to 3 times). They don’t try while LinkedIn asks to verify the account: confirm it on LinkedIn instead.

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Your plan ended or wasn’t paid

When the free trial ends without a plan, or a plan is cancelled, paused or stays unpaid after the payment retries, Kerux disconnects every LinkedIn account and email inbox of your organization and pauses the running campaigns on every channel. Your contacts, campaigns and data are kept. Choose a plan in Settings > Billing (or Choose a plan on the screen that appears), then connect each account again from Connect accounts. See Plans and billing.

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Remove an account

Under Connect accounts, click Manage (or Fix) on the account’s row, then Remove account in its panel. All its activity stops. Its contacts stay in the workspace and are freed for another account of the campaign.

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Common problems

The problem is on Kerux’s side, not with your account: nothing is sent until it’s fixed, nothing is lost, and sending resumes by itself.
The account’s panel (Fix on its row) shows the reason. Log in to LinkedIn in your browser and follow LinkedIn’s steps first, then reconnect in Kerux.