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Chat with us

Click the chat bubble at the bottom right of any Kerux page (and of this help center), or open your account menu (bottom of the left menu) and click Chat with us.
  • The Kerux assistant answers first, in your language, from the articles of this help center, with links to them.
  • When the articles don’t cover it, or it’s about billing, your account or something not working, a person from the Kerux team follows up by email: the chat tells you the address they’ll write to (or asks for one). You can ask for a person at any time.
  • Questions about payments, refunds, cancelling, invoices or discounts, about passwords, API keys or access, and about people at Kerux always go straight to a person. The assistant never promises refunds, discounts or exceptions, and only links to pages on usekerux.com.
  • The assistant answers a limited number of messages in each chat and each day. After that, a person from the Kerux team follows up by email.
  • To send a screenshot or a file, reply to the team’s email with it attached, or write to support@usekerux.com.
The chat remembers your conversation, so you can close it and come back later. Your earlier chats are listed under Your conversations when you open it. To tidy the list, click the archive icon (Archive) next to a chat: it only hides it from your list in this browser, and the Kerux team still has it. Archived chats are under 1 archived chat (or how many you have) at the bottom; click one’s icon (Move back to my chats) to bring it back.
Say which contact, campaign or LinkedIn account it’s about, and paste the reason you see in Kerux (for example “Paused: this step needs data the contact doesn’t have”). That is usually all the team needs: when you’re signed in, the team already sees your name, email, workspace, plan and how many contacts need attention, so you don’t have to explain your setup. Not signed in? The chat asks for your name and email before your first message, so the team can write to you.

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Email support

Write to support@usekerux.com.

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Find it yourself first

  • Ask AI: the gold Ask AI button at the top of every page answers questions about your own campaigns, contacts and accounts. See Ask AI.
  • A contact is not moving: open the contact. Their journey says where they are, why, and the fix when there is one. See Follow your contacts.
  • Something needs you: everything that needs a decision is in Home > Tasks.
  • A LinkedIn account stopped: see Disconnected account.
  • Billing: see Billing.

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Privacy

Support chats are stored by Kerux to answer you. Questions asked to the Kerux assistant are also reviewed, with personal details removed, to improve Kerux. See the Privacy Policy. The Kerux team never asks for your LinkedIn password or your API keys in the chat: if someone does, it isn’t Kerux.