> ## Documentation Index
> Fetch the complete documentation index at: /help/llms.txt
> Use this file to discover all available pages before exploring further.

# Seen, Delivered and Not seen yet

> When LinkedIn tells Kerux that someone saw your message.

Under your messages in the inbox, Kerux shows what LinkedIn says about them, like LinkedIn does:

* **Seen**: under the last message the person saw. Hover over it (or tap it on a phone) to see when.
* **Delivered**: your last message reached them, but LinkedIn hasn't said they saw it.
* **Not seen yet**: LinkedIn hasn't said anything about your last message yet. Click or tap it for a reminder that people can turn read receipts off.

Seeing a message counts for your earlier messages in the same conversation too, the way LinkedIn marks a conversation seen.

> [!WARNING]
>
> LinkedIn only says a message was seen when the person shares read receipts (a privacy setting on LinkedIn that many people turn off). So **Not seen yet never proves they didn't read it**: they may have read it with read receipts off.

## Where else you see it

* **The contact's timeline**: "Saw your LinkedIn message", with the time. It's added when they see something new, never twice for the same message.
* **Analytics**: under **Messages sent**, the share seen (for example "51% seen").
* **Home**: the **Seen** column of the campaigns table.
* **A campaign's steps**: a Message or InMail step shows how many of its messages were seen.
* **API and webhooks**: messages have `delivered_at` and `read_at`, analytics has `seen` and `seen_rate`, and the `linkedin.message_read` webhook fires when a contact sees a message (see [Webhooks](/help/developers/webhooks.md)).

Analytics and Home count campaign messages only, and only people who share read receipts, so more of them may have read your messages.

## Use it in campaigns

* The **If they read it** step (in sequences and automations) waits a few days after a message and then goes **Seen** or **Not seen**, for example to send a follow-up only to people who read your message and didn't reply. See [Campaign steps](/help/campaigns/steps.md).
* The **LinkedIn message read** trigger starts another campaign when a contact sees a message. See [Start a campaign from what happens in Kerux](/help/campaigns/kerux-triggers.md).

Because people can turn read receipts off, plan for **Not seen** too: it doesn't mean they didn't read it.

For campaign emails, Kerux tracks opens and clicks instead. See [Email opens and clicks](/help/campaigns/email-opens-and-clicks.md).

## Common questions

> [accordion] They answered, but my message never showed Seen
>
> They read it with read receipts off. Once they answer, **Not seen yet** no longer shows under your message. Their reply is what counts: campaigns always react to the reply.

> [accordion] Does this use my LinkedIn account's daily limits?
>
> No. LinkedIn sends Kerux this information by itself; Kerux doesn't ask LinkedIn for it.


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