> ## Documentation Index > Fetch the complete documentation index at: /help/llms.txt > Use this file to discover all available pages before exploring further. # InMail credits and Open Profile > How Kerux uses your InMail credits, sends free InMails to Open Profiles, and what happens when credits run out. An **InMail** step messages people who aren't your connections. LinkedIn only lets **Premium**, **Sales Navigator** and **Recruiter** accounts send InMails, and each one uses one of the account's monthly **InMail credits**. An InMail to someone with an **Open Profile** is free. ## See your account type and credits Open **Connect accounts**, click **Manage** on the account's row, then **Settings: hours, limits, pacing**. The **InMail** card on that page says how it works (Kerux reads how many credits are left about once a day and never sends an InMail without one; contacts wait and go on by themselves when credits are back) and shows: ![The InMail card of a LinkedIn account](https://mintcdn.com/kerux-f37add41/hxXnH5J2aAMkPLq4/images/inmail.png?fit=max\&auto=format\&n=hxXnH5J2aAMkPLq4\&q=85\&s=80e05e159d916acacbfea1f58dfd5780) * **Account type**: Free, Premium, Sales Navigator or Recruiter. Kerux reads it from LinkedIn when the account connects, and again when you click **Check now**. * **Credits left**: how many InMail credits LinkedIn says the account has. Kerux reads them by itself once a day (every 6 hours while InMails are queued, every 3 hours while contacts wait for credits), in the account's daytime, and counts down every InMail it sends in between. **Check now** reads them right away (once every 10 minutes at most). **Checked** says when they were last read. * **Waiting for credits**: contacts whose InMail waits because there are none left. * **Free via Open Profile (30 days)**: InMails sent free in the last 30 days, and the credits that saved. A free account's card says it can't send InMail: use **Message** steps for your connections, or connect a Premium, Sales Navigator or Recruiter account. Upgraded to Premium on LinkedIn? Click **Check now** on the card: Kerux reads the account type again. ## Before you launch The launch check says what the campaign's InMail steps may need: * each InMail step: up to how many InMails if every contact takes that path, and how many contacts have an Open Profile (free); * each sending account: its type and its credits left, or "InMail credits unknown" (its **(i)** says to open the account and click **Check now**; **Fix** opens it); * a warning when the campaign may need more InMails than the accounts have credits (shown once every account's credits are known). A **free** account can't send InMail: the launch is blocked until you change the step to a **Message** (it reaches your connections) or send from a Premium account. **Fix** opens the step. On the canvas and in a day sequence, an InMail step shows **Uses InMail credits** and, when contacts wait for credits, how many. In a day sequence the step's numbers also say how many InMails went free (Open Profile). ## When credits run out Kerux never tries to send an InMail without a credit. The contact waits on the step with **Waiting: the LinkedIn account has no InMail credits left**, and its history says **Waiting for InMail credits**. Nothing is sent twice. When you have credits again (LinkedIn refills them monthly, or you can buy more on LinkedIn), Kerux sees it at its next read (every 3 hours while contacts wait) and the waiting InMails go on by themselves. To go on right away, open the account and click **Check now**. Each contact's history says **InMail credits are back: the step goes on**. ## Open Profile (free InMail) Some Premium members have an **Open Profile**: anyone can InMail them for free. Kerux reads it from the person's profile (or from your search results) before the InMail goes, and sends free InMails without using a credit, even when none is left. * In an InMail step, tick **Only free InMails (Open Profile members)** to send only free InMails; anyone else leaves through **not allowed**. * To branch on it, add **Conditions > Contact actions > Has an Open Profile (free InMail)**. Put a **Visit profile** step before it so Kerux has read the profile. ## Limits Each account sends at most **20 InMails a day** and **150 a week** by default (you can raise them up to 50 a day and 180 a week in the account's settings). The weekly limit keeps you under the roughly 800 free Open Profile InMails LinkedIn allows a month; paid InMails are limited by your credits. InMails go out in the campaign's sending hours, spaced like every other action. ## Ready-made campaigns In **Campaigns > New campaign > Build it myself > From a template** (click **Browse templates**), under **Book meetings**: * **Connect, then InMail if they don't accept**: a visit and an invitation; if they accept within 7 days, a thank-you message; if not, an InMail instead. Change the 7 days on the invitation step (**Wait for an answer up to**). * **Open Profile first: free InMail, invite the others**: a visit, then a free InMail to people with an Open Profile and an invitation (then a message) to everyone else. * **InMail, then connect**: an InMail first, then an invitation a few days later. Add your contacts, change the texts and launch. Save InMails you reuse as message templates: a template keeps its subject, and inserting it fills the InMail's subject too (see [Message templates](/help/campaigns/variables.md#message-templates)). To test two InMail texts against each other, put an **A/B split** step before two InMail steps: the campaign's numbers show replies per version. ## Reply rates In a day sequence, each InMail step (and its panel) shows how many were sent, replied to and seen, and how many went free. **Analytics** has an **InMails sent** card once you send InMails: how many, their reply rate and how many went free (Open Profile). InMails also count in **Messages sent**. ## Sales Navigator and Recruiter When the account has Sales Navigator (or Recruiter), its InMails go through that product, with the subject on its own, and use that product's credits. ## Building with AI When you build a campaign with AI and ask for InMails, the builder knows whether any of your LinkedIn accounts can send them. If none can, it still adds the InMail step and its notes say so: change it to a **Message** for your connections, or connect a Premium account before launching. You can also ask for a branch like "InMail people with an Open Profile, invite the others", or "send an InMail if they don't accept within 7 days". The AI writer drafts InMail subjects and texts too. ## Common problems > [accordion] Credits show 'Unknown' > > Kerux reads them by itself within a day; click **Check now** on the account page to read them right away. Until then Kerux still tries InMails, and a contact waits if LinkedIn says there are no credits. > [accordion] My account is Premium but shows Free > > Kerux reads the type when the account connects. If you upgraded on LinkedIn after connecting it, open the account and click **Check now** on the InMail card: the type is read again. > [accordion] Contacts wait for credits but I have some > > Kerux reads credits again every 3 hours while contacts wait. Click **Check now** on the account page to go on right away. > [accordion] InMails wait for the weekly limit > > The account sent its weekly InMails (150 by default, counted over the last 7 days). Contacts wait with **The LinkedIn account used today's budget; next free slot is coming** and go on by themselves as older InMails leave the 7 days. To send more, raise the weekly limit (up to 180) in the account's settings. > [accordion] The last read of the credits didn't work > > Kerux couldn't read the credits from LinkedIn the last time it tried. It tries again later by itself; click **Check now** to read them right away. > [accordion] Check now says to try again later > > Credits can be read once every 10 minutes per account. Wait a few minutes and click **Check now** again. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.