> ## Documentation Index
> Fetch the complete documentation index at: /help/llms.txt
> Use this file to discover all available pages before exploring further.

# LinkedIn asked to verify your account

> What Kerux does when LinkedIn locks an account or asks you to confirm it's you, and how it continues by itself.

Sometimes LinkedIn locks an account for a moment and asks the person to confirm it's them (a code, an approval in the LinkedIn app, a security check). Kerux hears it from LinkedIn right away (or when LinkedIn answers a send with a check) and **stops every LinkedIn action from that account** until it's confirmed.

## What you see

![A LinkedIn account that LinkedIn asked to verify](https://mintcdn.com/kerux-f37add41/-FJtcSNgMiq_E0RE/images/account-locked.png?fit=max\&auto=format\&n=-FJtcSNgMiq_E0RE\&q=85\&s=6d1859c355d19e6781920fc6929b0e9f)

* A bar at the top of the app: **LinkedIn asked to verify ...** with an **Open LinkedIn** link.
* Under **Connect accounts**: the account's row says **Needs attention** with a red dot and a **Fix** button. **Fix** opens its side panel with a **LinkedIn check needed** badge, **LinkedIn asked to verify this account.**, an **Open LinkedIn and confirm** button and a **Check connection** button.
* A notification in **My tasks**, and an email to whoever connected the account and to the workspace's owners and admins.
* Contacts waiting for that account show **Paused: LinkedIn asked to verify the account. Open LinkedIn and confirm; Kerux continues by itself**, with an **Open Connect accounts** link.

## Fix it

**1. Open LinkedIn**

Click **Open LinkedIn** in the bar or **Open LinkedIn and confirm** in the account's panel (**Fix** on its row), or open the LinkedIn app on your phone.

**2. Confirm it's you**

Follow LinkedIn's steps (a code, an approval, a check).

**3. Wait for Kerux to continue**

Kerux notices when LinkedIn lets the account in again and **continues by itself**: the bar goes away, you get a "back to normal" notification and email, and every campaign continues where it stopped. If LinkedIn's all-clear gets lost on the way, Kerux checks the account again every 30 minutes. To check right away, click **Check connection** in the account's panel (**Fix** on its row).

**4. Still locked after a day?**

If the account is still locked a day later, the panel also shows **Still locked after a day?** with **Reconnect**, to connect the account to Kerux again.

> [!NOTE]
>
> **Nothing is lost and nothing is sent twice.** Contacts keep their place. Something that was already done (an invitation, a message) is never done again; Kerux only continues with what was still waiting. If a message was leaving at the very moment of the lock, Kerux checks LinkedIn before deciding, as always.

## Other problems an account can have

| What the panel says | What to do |
| - | - |
| **LinkedIn asked to verify this account.** | Open LinkedIn and confirm. Kerux continues by itself. |
| **LinkedIn restricted this account.** | Follow LinkedIn's steps in your browser. Nothing is sent until LinkedIn lifts it. |
| **The LinkedIn sign-in expired.** | Click **Fix** on the account's row, then **Reconnect**. See [A LinkedIn account disconnected](/help/account-safety/disconnected-account.md). |
| **This account was disconnected from Kerux.** | Connect it again under **Connect accounts**. |
| **LinkedIn isn't answering for this account.** | Kerux keeps trying. Reconnect it if this lasts. |

When only Sales Navigator or Recruiter is down and normal LinkedIn works, the account keeps sending messages and invitations.

Accounts connected with **Email, password and 2FA key** sign back in by themselves when LinkedIn logs them out, but not while LinkedIn asks to verify them: signing in again wouldn't help, only your confirmation does.

## Tell your team in Slack

Slack is part of Pro and Agency (and the free trial). On every plan, Kerux also tells you in **My tasks** and by email (see above).

1. Open a campaign for this (for example "Account alerts") and go to its **Triggers** tab.
2. Click **+ Add**, pick **Kerux event**, choose **LinkedIn account needs attention** and click **Add trigger**. Under **Problems**, leave everything unchecked for any problem, or check only the ones you care about.
3. Add a **Notify on Slack** step. These variables say what happened: `{{trigger.account_name}}`, `{{trigger.account_problem}}` and `{{trigger.account_fix}}`.
4. Turn on **Allow re-entry** in the campaign's **Settings**, so every new problem starts a run.
5. [Launch](/help/campaigns/launch.md) the campaign. Until then, runs wait under **Waiting for launch**.

The contact in each run is the account itself: the first time, Kerux adds the account's own LinkedIn profile as a contact, tagged `linkedin-account`. Use team steps (like **Notify on Slack**) in this campaign, not LinkedIn steps. See [Kerux events](/help/campaigns/kerux-triggers.md).

## With the API

`GET /v1/senders` returns each account's `problem` (`kind`: locked, restricted, signin, removed or down, its `cause` and `since`), and the webhook event `sender.status_changed` tells your systems when an account needs attention or is back to normal.


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